Digital Downloads
All sales are final. No refunds will be issued under any circumstances once a digital product (guide or workbook) has been purchased, regardless of whether it has been downloaded, accessed, or opened. This applies to all situations without exception, including but not limited to dissatisfaction, change of mind, or technical issues on the purchaser's end.
The 90-Day Protocol (All Tiers)
All payments (deposits and program fees, in full or under a payment plan) are non-refundable once submitted. For clients on a payment plan, written notice of cancellation must be received at least two (2) weeks before the next scheduled payment date in order to stop that upcoming payment from being processed; cancellation notice received less than two weeks before the next payment date will not prevent that payment from being charged, and no refund will be issued for it. This applies regardless of the reason for discontinuation, including but not limited to voluntary withdrawal, dissatisfaction, scheduling conflicts, or failure to comply with assigned protocols. No partial refunds, credits, or prorated amounts will be issued for any unused portion of the program.
Private Consultation
All payments are non-refundable under any circumstance. Full payment is required no later than fourteen (14) days prior to the scheduled session. If a session is cancelled for any reason after that 14-day payment deadline has passed, all monies paid are forfeited in full, including the deposit, session fee, and any travel or outcall expenses already incurred or paid on the client's behalf. Rescheduling, if offered, is granted solely at Provider's discretion and is not guaranteed. Cancellation by Provider is the sole circumstance under which any amount paid may be refunded or credited, at Provider's discretion.
General
All refund requests should be submitted via our Contact page and will be reviewed on a case-by-case basis in accordance with the terms above.